Terms and Conditions
Man and Van Stockwell Service Terms and Conditions
These Terms and Conditions set out the basis on which Man and Van Stockwell provides removal, transport and related services. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means the individual or business that requests and pays for the services provided by Man and Van Stockwell.
We, Us, Our means Man and Van Stockwell, the provider of man and van and related services.
Services means any removal, transport, loading, unloading, packing, unpacking, or related services provided by us.
Goods means the items, belongings, furniture, equipment or materials that are the subject of the services.
Vehicle means the van or other vehicle used by us to carry out the services.
2. Scope of Services
We provide man and van and related removal services including, but not limited to, collection, loading, transport, unloading and delivery of goods. The precise scope of services for each booking will be agreed at the time of quotation and confirmed in the booking confirmation.
Unless expressly agreed in writing, we do not provide professional disconnection or reconnection of appliances, plumbing, electrical works, specialist dismantling or reassembly of complex furniture or equipment, nor do we provide storage services.
We reserve the right to refuse to transport any goods that, in our reasonable opinion, are unsafe, illegal, inadequately packaged, excessively heavy for safe handling, or otherwise unsuitable for carriage in our vehicle.
3. Booking Process
3.1 All bookings are subject to availability and acceptance by us. A booking will only be considered confirmed when we have provided explicit confirmation, which may include a written or verbal confirmation of the agreed date, time, service specification and price.
3.2 When requesting a quotation, you must provide accurate and complete information, including:
a. Full collection and delivery addresses.
b. Details of access at both addresses, including floor level, lifts, parking restrictions and any access limitations.
c. An accurate list or description of the goods to be moved, including any unusually large, heavy or fragile items.
d. Your preferred date and time for the service.
3.3 Our quotation is based on the information you provide. If the actual job differs from the information given at the time of quotation, we reserve the right to adjust the price accordingly, or if necessary, refuse to carry out the work if it cannot reasonably be completed within the allocated time or with the allocated resources.
3.4 By confirming the booking, you warrant that you are the owner of the goods or have the full authority of the owner to enter into a contract with us for the services.
4. Prices and Payments
4.1 Our charges may be based on an hourly rate, a fixed price, or a combination of both, as specified at the time of quotation and confirmation. Any additional services requested on the day, or any delays or complications not disclosed at the time of booking, may result in additional charges.
4.2 Unless otherwise agreed in advance, payment is due on completion of the services on the same day. We accept payment by commonly used methods as advised at the time of booking. Certain payment methods may incur transaction charges, which will be notified to you in advance.
4.3 For larger jobs or long-distance removals, we may require a deposit or full prepayment before the date of the service. Any required deposit and due dates will be communicated to you as part of the booking process.
4.4 If payment is not made when due, we reserve the right to charge interest on overdue amounts at the applicable statutory rate, and to recover any reasonable costs incurred in pursuing late or non-payment.
4.5 All prices quoted are exclusive of any parking charges, tolls, congestion charges, or similar fees, unless expressly stated. Any such additional costs incurred in carrying out the services will be payable by you and may be added to the final invoice.
5. Cancellations and Amendments
5.1 If you wish to cancel or amend your booking, you must notify us as soon as reasonably possible. The effective time of cancellation is the time at which we receive your cancellation notice.
5.2 For standard bookings, cancellations made more than 48 hours before the scheduled start time will not usually incur a cancellation fee, unless we have expressly advised otherwise at the time of booking.
5.3 Cancellations made within 48 hours of the scheduled start time may incur a cancellation fee, which may be up to 50 percent of the quoted price, to cover allocated resources and lost opportunity.
5.4 Cancellations made within 24 hours of the scheduled start time, or failures to be present and available at the agreed collection address at the agreed time, may be treated as a same-day cancellation and may incur a charge of up to 100 percent of the quoted price.
5.5 If you wish to change the date, time, addresses or the scope of the services, we will make reasonable efforts to accommodate your request, subject to availability. We may revise the quoted price to reflect any changes in circumstances or requirements.
5.6 We reserve the right to cancel or postpone the services in the event of circumstances beyond our reasonable control, including but not limited to severe weather, road closures, accidents, major vehicle breakdowns or illness. In such cases, we will notify you as soon as possible and will offer a rebooking or refund of any prepaid amount, but we will not be liable for any indirect or consequential losses.
6. Your Responsibilities
6.1 You are responsible for ensuring that:
a. The goods are properly and securely packed, unless packing is part of the agreed services.
b. All boxes and containers are secure and suitable for the contents they hold.
6.2 You must arrange adequate parking and access at both the collection and delivery addresses. Any fines, penalties or additional costs arising from insufficient or illegal parking arrangements may be added to your final invoice.
6.3 You must not ask us to move any items that are prohibited, hazardous or illegal, including but not limited to explosives, flammable materials, chemicals, drugs, firearms or stolen goods. We reserve the right to refuse to carry any such items if discovered.
6.4 You are responsible for securing any necessary permissions, permits or authorisations required for loading or unloading at the collection and delivery addresses, including any building management or local authority permissions.
7. Exclusions and Special Items
7.1 Unless expressly agreed in writing, we do not transport valuable items such as cash, jewellery, precious metals, important documents, antiques, artworks or items of exceptional value. If you ask us to move such items without informing us of their value, we do so entirely at your risk and our liability will be limited as set out in these Terms and Conditions.
7.2 We do not transport live animals, plants requiring special care, perishable goods, or any items that require controlled temperatures or specialist handling beyond our standard equipment and skills.
7.3 Items that require special equipment, extra manpower or particular expertise may be subject to additional charges or may be refused if we are not suitably equipped to handle them safely.
8. Liability and Insurance
8.1 We will exercise reasonable care and skill in providing the services. However, our liability for loss of or damage to goods is limited to the value of the goods or a reasonable cost of repair, subject to the limitations set out in this section.
8.2 We shall not be liable for any loss or damage arising from:
a. Inadequate or improper packing by you or a third party.
b. Normal wear and tear, or minor cosmetic damage such as small scratches or scuffs that may occur despite reasonable care.
c. Inherent defects or vulnerabilities in the goods, including age-related deterioration, instability or design faults.
d. Handling of goods that you or a third party assist with, where our staff are not in sole control of the item.
e. Circumstances beyond our reasonable control, such as accidents caused by third parties, extreme weather, or road conditions.
8.3 You must notify us in writing of any loss or damage that you believe has occurred as a result of our services as soon as reasonably practicable, and in any event within 48 hours of completion of the job. We may request evidence of damage, including photographs and purchase receipts where available.
8.4 In no circumstances shall we be liable for any indirect or consequential loss, including but not limited to loss of use, loss of profit, loss of opportunity, or emotional distress.
8.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
9. Timeframes and Delays
9.1 We will use reasonable endeavours to arrive at the collection and delivery addresses at the agreed times, but timing is not guaranteed and may be affected by traffic, road works, accidents, weather and other factors beyond our control.
9.2 We shall not be liable for any loss or costs arising from delayed arrival or completion, where the delay is due to circumstances that could not reasonably have been foreseen or avoided.
9.3 If a delay is caused by your actions or omissions, including lack of access, incomplete packing, or waiting for keys, we may charge for the additional waiting time at our standard hourly rate.
10. Parking, Access and Property Damage
10.1 You are responsible for providing safe and reasonable access to the property at both collection and delivery points, including ensuring that stairways and corridors are clear and that floors and surfaces are appropriately protected where necessary.
10.2 While we will exercise reasonable care when moving goods, we are not liable for damage to floors, walls or fixtures where such damage arises from the movement of large or heavy items in tight or awkward spaces, and where we have advised you of the risk before proceeding.
10.3 Any parking charges, penalty notices or fines incurred as a direct result of instructions given by you or of the lack of suitable legal parking will be added to your invoice.
11. Waste and Disposal Regulations
11.1 We operate in accordance with applicable waste and environmental regulations. We are not a general rubbish clearance company and do not routinely remove or dispose of waste unless this has been specifically agreed as part of the booking.
11.2 Where we agree to remove unwanted items or waste, you confirm that you are entitled to dispose of those items and that they do not include hazardous or prohibited materials.
11.3 We reserve the right to refuse the removal or disposal of any materials that we reasonably believe to be hazardous, contaminated, illegal, or unsuitable for standard disposal channels.
11.4 Any costs associated with lawful disposal or recycling of agreed items may be charged in addition to our standard removal fees, and these costs will be outlined to you where possible in advance.
12. Complaints
12.1 If you are dissatisfied with any aspect of our services, you should raise your concern with our driver or team leader at the time, so that we have an opportunity to address the issue immediately where possible.
12.2 If the matter is not resolved on the day, you should submit a written complaint as soon as reasonably practicable, providing full details of the issue, including any supporting evidence. We will investigate and respond within a reasonable timeframe.
13. Data Protection and Privacy
13.1 We will collect and process personal data such as your name, address and contact details solely for the purposes of providing and administering the services, managing payments, and handling any queries or complaints.
13.2 We will take reasonable steps to keep your personal data secure and will not sell or share your data with third parties except where necessary for the performance of the contract, for legal reasons, or with your explicit consent.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the law of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by us.
15. General Provisions
15.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
15.2 Our failure or delay in enforcing any right or provision in these Terms and Conditions shall not constitute a waiver of such right or provision.
15.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
By confirming a booking with Man and Van Stockwell, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
Read What Our Customers Have to Say...
Yes, we have been making customers happy for years in the moving industry. Just for proof read the positive comments in our reviews below. We supply a reliable and dependable man and van service and treat each customer individually. Our prompt services are done to a high standard and at affordable rates. Simply read about our clients experiences to make the best choice.
Easily Accessible Prices on Man and Van Stockwell Services
Man and van Stockwell is the most affordable choice when you want to hire a reliable company for your relocation in SW8. We deliver fast and efficient removal services at prices that won't put you out of pocket.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
What Our Customers Say
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CONTACT US
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Opening Hours:
Monday to Sunday, 07:00-00:00 -
Company name:
Man and Van Stockwell. -
Office Address:
350 S Lambeth Rd -
E-mail:
[email protected] -
Web:
https://manandvanstockwell.com/ -
Description:
Looking for the best man and van services in Stockwell, SW8? Give us a ring and make an appointment! Our low prices will blow you away!
