Privacy Policy

Man and Van Stockwell Privacy Policy

This Privacy Policy explains how Man and Van Stockwell collects, uses, stores and protects personal information relating to customers and prospective customers in our service area. It sets out your rights under the UK General Data Protection Regulation and related data protection laws, and how you can exercise those rights.

This Privacy Policy applies to all Man and Van Stockwell customers, as well as individuals who make enquiries about our services, within the local area in which we operate. By contacting us, requesting a quotation or using our services, you acknowledge that you have read and understood this Privacy Policy.

Who We Are and Our Role

Man and Van Stockwell operates as a provider of transport and moving services. For the purposes of data protection law, we are the data controller in respect of the personal data we collect and process about you. This means that we decide how and why your information is processed, and we are responsible for safeguarding it in line with applicable legislation.

Personal Data We Collect

We may collect and process the following categories of personal data when you contact us, request a quote, make a booking or use our services:

Identification and contact details, such as your full name, postal address, collection and delivery addresses, and preferred contact details.

Communication details, such as the content of emails, messages, or other communications you send to us and any notes we make in relation to your enquiry or booking.

Service and booking details, such as the date and time of your move or transport service, details about the items to be moved, access instructions, and any special requirements you may have.

Payment-related information, such as records of payments made, payment method type and transaction references. We do not store full payment card numbers or security codes; where card payments are taken, they are processed through secure third-party payment processors.

Technical and usage information, such as information about how you access or interact with our website or online content, including device information and basic analytics data where applicable. This may involve the use of cookies or similar technologies where permitted by law and subject to your preferences.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, through an online form, via messaging services, or in person. We may also receive information about you when you are referred to us by another customer or business partner, or when we are provided with your contact details to coordinate a move or delivery on your behalf.

Where we use cookies or similar technologies on our website, we will inform you of this via a notice or banner when you first visit the site, where required, and provide options to manage your preferences where applicable.

Purposes and Lawful Bases for Processing

We only process your personal data when we have a lawful basis to do so. The main purposes and lawful bases are as follows:

To provide quotations and deliver our services. We process your contact details, collection and delivery addresses, and service information to respond to your enquiries, provide quotes, confirm bookings, and carry out the moving or transport services you request. The lawful basis is that processing is necessary for the performance of a contract or to take steps at your request before entering into a contract.

To manage our relationship with you. This includes communicating about your booking, handling queries, rescheduling, and resolving any issues or complaints. The lawful basis is performance of a contract and our legitimate interest in maintaining good customer service and business records.

To receive and process payments. We process limited payment-related information to issue invoices, confirm payment status, and maintain financial records. The lawful basis is performance of a contract and compliance with legal obligations relating to accounting and taxation.

To improve and manage our business. We may use non-identifying or aggregated information for internal analysis, service improvements and planning. Where we use personal data for internal administration or to assess service quality, the lawful basis is our legitimate interest in running and developing our business efficiently and effectively.

To comply with legal and regulatory requirements. We may process and retain certain personal data to fulfil obligations under tax, accounting, insurance, and health and safety laws, as well as to assist law enforcement or regulatory authorities where we are legally required to do so. The lawful basis is compliance with legal obligations.

To protect our rights and prevent fraud. We may process personal data to protect our business, our staff, and our customers, including to prevent fraud, misuse of services, or to establish, exercise or defend legal claims. The lawful basis is our legitimate interest in safeguarding our business and legal rights.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with selected third parties where necessary for the purposes described above. These may include:

Service partners, such as subcontracted drivers or associates who assist us in carrying out your move or transport service, where your name, addresses and relevant instructions may need to be shared so they can complete the work.

Payment processors and financial service providers that securely process card payments or other transactions on our behalf.

Professional advisers, such as accountants, legal advisers, or insurers, where necessary for accounting, legal, insurance or compliance purposes.

Technology and administrative service providers, such as providers of booking systems, customer management tools, or secure data storage, who act as data processors and process personal data only under our instructions and subject to appropriate security and confidentiality obligations.

Public authorities or law enforcement agencies, where required by law or where we reasonably believe that disclosure is necessary to comply with legal obligations or to protect our rights, property, or safety or that of others.

International Transfers

Our core operations are based in the local area we serve. If any of our service providers or systems involve the transfer of personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision, to protect your data in line with legal requirements.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, respond to enquiries, maintain business and financial records, and comply with legal and regulatory obligations.

In general, we retain customer records and related booking information for a period consistent with applicable limitation periods for legal claims and mandatory accounting and tax retention periods. Communication records may be kept for a reasonable period to manage queries and maintain a record of our interactions.

When personal data is no longer required for these purposes, we will delete it or anonymise it so that it can no longer be used to identify you.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include secure storage, access controls, staff training and regular review of our data handling practices. While no system can be completely secure, we work to ensure that the level of protection is appropriate to the nature of the data and the risks involved.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:

The right of access. You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, along with certain information about how it is used.

The right to rectification. You have the right to request that we correct inaccurate or incomplete personal data we hold about you.

The right to erasure. In certain circumstances, you have the right to request that we delete your personal data. This is sometimes called the right to be forgotten. This right is not absolute and may be limited where we have a legal obligation or other lawful ground to retain the data.

The right to restrict processing. You may request that we restrict the processing of your personal data in certain situations, for example where you contest the accuracy of the data or object to our use of it, pending our review.

The right to object. Where we rely on legitimate interests as our lawful basis for processing, you have the right to object to our processing of your personal data, and we will stop processing unless we can demonstrate compelling legitimate grounds or the processing is necessary for legal reasons.

The right to data portability. For certain data you have provided to us and where processing is based on consent or contract and carried out by automated means, you may have the right to receive that data in a commonly used electronic format and to transmit it to another controller.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we handle your personal data. We would however encourage you to contact us first so that we can try to resolve any concerns directly.

Children's Data

Our services are intended for adults and business customers. We do not knowingly collect personal data relating to children. If we become aware that we have collected personal data from a child without appropriate consent or legal basis, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service offerings. Any changes will be effective from the date of publication of the updated policy. You are encouraged to review this Privacy Policy periodically to stay informed about how we handle your personal data.