Terms and Conditions for Man And Van Stockwell

These Terms and Conditions set out the basis on which Man And Van Stockwell provides removal, transport, collection and related man and van services. By making a booking, the customer agrees to be bound by these terms, which apply to all standard and bespoke services supplied by the company, whether for domestic, commercial or mixed-use moves. The purpose of this document is to create clear expectations about the booking process, payment, cancellations, liability, waste handling and the law governing the agreement.

In these terms, references to “we”, “us” and “our” mean the service provider operating under the Man And Van Stockwell name. References to “you” and “your” mean the customer, hirer, or any person acting on the customer’s behalf. If multiple individuals are named on a booking, each person is jointly and severally responsible for the obligations arising from that booking.

These conditions are intended to support a fair and professional man and van service in Stockwell and across the areas we serve, while remaining general in nature for legal use. They do not limit any statutory rights that cannot lawfully be excluded. Where a particular service is subject to an agreed written quotation, that quotation should be read together with these terms. If there is any conflict, the specific quotation or written agreement will normally prevail only to the extent of that conflict.

1. Booking process

1.1 Making a booking

Bookings may be made by telephone, email, message, online form or any other method we make available. A booking request does not create a binding contract until it has been accepted by us and, where required, a deposit or full payment has been received. We may decline a booking at our discretion where the job is outside our capacity, presents a safety issue, or cannot be completed on the requested terms.

1.2 Booking information

When arranging a man and van hire or removal van service, you must provide accurate and complete information, including collection and delivery addresses, access conditions, parking restrictions, item descriptions, lifting requirements, floor levels, time windows, and any special handling instructions. You are responsible for ensuring that the details given are correct at the time of booking and remain correct up to the date of service.

We may rely on the information you provide when quoting and scheduling the service. If the actual work differs from the description supplied, we reserve the right to adjust the price, vehicle size, number of operatives, timing, or service scope accordingly. This includes, without limitation, additional items, delayed access, waiting time, or extra labour required due to inaccurate or incomplete information.

1.3 Confirmation and scheduling

A booking is confirmed only when we issue confirmation by message, email or other written notice, or when we expressly confirm the job verbally and accept a deposit or prepayment. Time slots are estimates unless we state otherwise. While we will make reasonable efforts to arrive within the agreed period, collection and delivery may be affected by traffic, weather, mechanical issues, access difficulties, or events beyond our control. We will not be liable for minor delays where reasonable care has been taken.

1.4 Customer responsibilities

You must ensure that the premises, items and access routes are ready for the service at the agreed time. This includes arranging parking where necessary, protecting fragile items, securing pets, and obtaining permission from landlords, managing agents, building managers or neighbours if required. If our crew is unable to complete the work because access is not available, you may be charged for waiting time, abortive attendance, or additional rescheduling costs.

1.5 Authority to instruct

Any person who places or amends a booking on your behalf is deemed to have authority to do so. We are entitled to rely on instructions from that person unless you tell us otherwise in writing before the service begins.

2. Payments and charges

2.1 Pricing

Prices may be based on hourly rates, fixed quotations, minimum charges, mileage, vehicle size, labour, congestion, parking costs, or a combination of these. Unless expressly stated, prices are exclusive of any required permits, tolls, waiting charges, congestion-related costs, road restrictions, disposal fees or other third-party charges. All quotes are valid for the period specified in the quotation or, if none is stated, for a reasonable period only.

2.2 Additional charges

We may charge extra where the service takes longer than estimated, where additional staff or vehicles are needed, where items are heavier or more numerous than declared, or where stairs, lifts, distance to vehicle, dismantling, reassembly, wrapping or specialist handling are required. Charges may also apply if the job is interrupted by the customer, delayed by access problems, or affected by changes requested after booking.

2.3 Deposits and advance payment

We may require a deposit to secure a booking, especially for larger removals, high-demand dates, weekend services, or work involving waste collection and disposal. Deposits are normally non-refundable except where we cancel the booking or where a refund is required by law. In some cases, full payment may be required before work starts or before delivery is completed.

2.4 Payment timing and methods

Payment is due immediately upon completion of the service unless we agree otherwise in writing. We may accept bank transfer, card payment or another approved method. If payment is not received on time, we may charge reasonable administrative costs, interest or recovery expenses to the extent allowed by law. Title to any goods sold by us remains with us until all sums due for the relevant service have been paid in full.

2.5 Disputed invoices

If you dispute any part of an invoice, you must tell us promptly and explain the reason in writing. You must pay any undisputed amount by the due date. A dispute does not allow you to withhold payment for work that has been properly completed and accepted, unless a court or applicable law says otherwise.

3. Cancellations, amendments and no-shows

3.1 Cancellations by you

You may cancel or amend a booking by giving reasonable notice. If you cancel after confirmation, we may charge a cancellation fee to cover lost time, crew allocation, vehicle scheduling, and any non-recoverable costs already incurred. The closer the cancellation is to the service date, the higher the fee may be, particularly where the booking prevents us from taking other work.

3.2 Late cancellation and failed access

If we attend the agreed address and cannot complete the service due to your failure to provide access, keys, parking, instructions, or presence where needed, this may be treated as a late cancellation or no-show. In such cases, we may charge the full or partial booking fee, together with any reasonable waiting, return-trip, or administrative charges. We may also reschedule the service at our discretion, subject to availability and further payment where appropriate.

3.3 Cancellations by us

We may cancel or postpone a booking if the vehicle becomes unavailable, if weather or traffic conditions make the service unsafe, if payment terms are not met, if the job description proves materially inaccurate, or if the customer’s conduct creates a safety risk. Where we cancel and the cancellation is not caused by your breach, we will refund any prepayment for the affected service, unless we have already performed part of the work.

3.4 Force majeure

We are not responsible for delay or failure caused by events beyond our reasonable control, including severe weather, accidents, road closures, strikes, fire, flood, pandemic-related restrictions, utility failure, public disorder, or acts of government. In such cases, we may suspend, reschedule or cancel the service without liability for indirect losses.

4. Liability and customer property

4.1 Standard of care

We will carry out the service with reasonable care and skill. However, moving and transport work involves inherent risks, particularly where items are old, fragile, improperly packed, or structurally weak. You are responsible for ensuring that items are suitably prepared for transit unless we have expressly agreed to pack or protect them as part of the service.

4.2 Exclusions and limitations

To the maximum extent permitted by law, we are not liable for loss or damage arising from pre-existing defects, ordinary wear and tear, hidden weakness, improper packing by the customer, or instructions given against our advice. We are also not liable for indirect or consequential loss, including loss of profit, loss of business, emotional distress, or missed deadlines, except where liability cannot lawfully be excluded.

Our total liability for any claim connected with the service will, where lawful, be limited to the amount paid for the affected service or such other amount as is required by applicable law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under English law.

4.3 Claims for damage or loss

If you believe an item has been damaged, lost or mishandled, you must notify us as soon as reasonably practicable and in any event within a reasonable period after completion of the job. You should keep packaging, take photographs where possible, and allow us a reasonable opportunity to inspect the issue. Failure to notify us promptly may affect our ability to investigate and may reduce any remedy available.

4.4 Customer-packed items and excluded goods

We are not responsible for damage caused to items that you have packed, assembled or secured yourself unless that damage is caused by our negligence. We do not accept responsibility for high-value, irreplaceable, hazardous or prohibited items unless we have specifically agreed in writing to handle them. This includes cash, jewellery, documents, antiques, artworks, electronics of exceptional value, and any item that requires specialist insurance or transport conditions.

4.5 Storage and unattended property

If any goods are left with us temporarily due to failed delivery, access issues or a request for short-term holding, they remain at your risk unless we agree otherwise in writing. We may charge storage, redelivery or handling fees where items need to be retained, moved again, or re-delivered.

5. Waste regulations and disposal services

5.1 General compliance

Where our man and van removals or collection service includes the removal of waste, unwanted items or mixed loads, both parties must comply with applicable waste laws and regulations in the United Kingdom. We may only transport, transfer or dispose of waste in a lawful manner and, where required, through licensed facilities or authorised carriers.

5.2 Customer declaration

You must accurately describe any waste or items to be collected, including whether they contain hazardous, electrical, commercial, confidential or contaminated materials. You must not conceal prohibited items or present waste in a misleading way. If the load contains items that require specialist disposal, you must tell us before the booking is accepted. We may refuse any item that is unsafe, unlawful to transport, or not covered by our service scope.

5.3 Duty of care

Where applicable, you agree to provide the information we reasonably need to meet our duty of care obligations, including the nature of the waste, its source, and any handling instructions. We may refuse collections if the necessary compliance information is not available. If we have to sort, separate or reclassify waste because it was not described correctly, additional charges may apply.

5.4 Prohibited and hazardous materials

Unless expressly agreed in advance and lawfully permitted, we do not handle asbestos, chemicals, oils, gas cylinders, medical waste, biohazards, explosives, firearms, or other dangerous substances. You must not place such items in any load without notifying us. If prohibited materials are discovered, we may stop work immediately, leave the site, and charge for costs incurred, subject always to legal requirements.

5.5 Evidence of disposal

Where disposal is included, we may provide a transfer note, receipt or other record at our discretion or where required by law. The customer acknowledges that lawful disposal may involve third-party facilities and that processing times, separation requirements and acceptance criteria may affect the speed or final cost of waste removal.

6. General legal terms

6.1 Insurance

We may hold insurance appropriate to the type of work we undertake, but insurance does not alter your responsibility to pack, declare and prepare items properly. Any claim is subject to the policy terms and to the evidence available. You should arrange your own insurance where you consider your goods or premises to require additional cover.

6.2 Health and safety

You must not require our staff to act unlawfully or unsafely. We may refuse to lift overweight, unstable, unsafe or unreasonably difficult items, and we may stop work if the environment becomes hazardous. If we identify a safety concern, we may make reasonable adjustments, re-sequence the work or withdraw from the job. Our crew’s decisions on safety are final on the day of service.

6.3 Intellectual property and use of the agreement

Any quotation, written schedule or service description we provide remains our intellectual property unless otherwise agreed. You may use this agreement for your own records, but you may not reproduce it for resale or misrepresent our service terms as your own.

6.4 Variation

We may update these terms from time to time. The version in force at the time of booking will apply to that booking unless a later change is required by law or agreed in writing.

6.5 Severability

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force so far as legally possible.

6.6 Third-party rights

No person other than the customer and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise in writing.

6.7 Governing law and jurisdiction

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where applicable consumer law allows a different forum.

7. Acceptance of terms

By confirming a booking for a man and van service, removals transport, or related collection and disposal work with Man And Van Stockwell, you confirm that you have read, understood and accepted these Terms and Conditions. You also confirm that you are authorised to enter into the booking on behalf of all persons with an interest in the move, goods or premises involved. If you do not accept these terms, you should not proceed with the booking.

These Terms and Conditions are intended to provide a clear framework for a professional man and van service agreement, balancing customer flexibility with operational fairness and legal compliance. They apply to all standard bookings unless a separate written contract states otherwise.